Bruce received an email from his high school about Tech Impact’s ITWorks. They thought he would be interested in the program because he liked working with technology at school. He enrolled because he wanted to change the life that he was living, to learn new skills and start an IT career. After completing 11 weeks of classroom training, Bruce earned the Cisco IT Essentials Certification. He then received a paid internship at FS Investment where he spent 5 weeks checking the IT functionality of the conference rooms, re-image laptops, and repairing, fixing, and replacing docking stations. At first, he shadowed his mentor, but after a couple days, he was handing tickets on his own.
Bruce graduated the ITWorks program in December of 2022 and was immediately hired by FS Investment as a Help Desk Technician. “This program helped me grow a lot from how to present myself with my body language in an interview to how I set goals to help me reach my dream. I learned that it doesn’t matter if you fail at something, it’s about how you respond to that failure. ITWorks has helped me see things about myself that I didn’t even notice in the past. I used to overthink questions but now I can focus more on what the question is asking.”