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Contact Support

Tech Impact’s Helpdesk Team is here to help! You can easily open a ticket by emailing helpdesk@techimpact.org or calling 1-888-798-1350. We respond to emailed tickets within two hours, but emergencies are usually better served with a phone call. Tech Impact support is offered Monday-Friday, 8:30am to 8pm Eastern Time. Off-hours support is provided only through previous arrangement.

If you feel you are not receiving the service you need, please do not hesitate to reach out to one of our managers!

John Baker

Account Manager

John is a qualified I.T professional, working in the industry for about 10 years. He obtained a degree in CIS from The University of Akron. Before joining Tech Impact in 2011 as a Technical Support Specialist, John spent 8 years working for a diverse range of organizations, including Independence Blue Cross (IBC), NHO, Da-Tronics and Bridgestone Firestone Information Services (BFIS), all having taught him the importance and impact of technology in corporate america. John spent 2 years traveling throughout the US as a Software Instructor helping organizations understand the multifaceted undertaking of technology. “I’ve always had a passion for technology. It started when I took the family’s Commodore computer apart. I knew I had 4 hours to put it back together before my mother returned home from work , so that was one deadline I knew I HAD to meet. Just like Picasso’s Les Demoiselles d'Avignon1, technology is my unfinished work " .

Phone: 1-888-798-1350 x114
Email: John@TechImpact.org

Mark Mason

Senior Account Manager

My name is Mark Mason, Senior Account Manager for Tech Impact. I have been in the IT field for 33 years. 20 of those years have been working for nonprofits. During my time at Tech Impact, I have been a Field Engineer, Helpdesk Manager, Tier 3 Support Analyst and Account Manager. My passion is helping nonprofits better use and understand technology. In my free time I farming a lovely patch of ground in the Laurel Highlands of Pennsylvania.

Phone: 1-888-798-1350 x106
Email: Mark@TechImpact.org

Linda Widdop

Managing Director, Client Solutions

As the Director of Client Solutions and Education, Linda is the best person to contact with questions about how Tech Impact can work for your nonprofit. She understands our services and how nonprofits use technology. Contact her if you would like to learn more about services.

Phone: 1-888-798-1350 x111
Email: Linda@TechImpact.org